Do you offer free shipping?
Yes. All orders are shipped at no cost to you via UPS Ground service.
If you choose 3-Day, 2-Day or Overnight shipping, UPS rates will be
charged
based on your zip code.
How long will it take to get my order?
Orders are filled within one business day and shipped via UPS ground from our warehouse in Massachusetts. Northeast orders will arrive within 1-3 business days, Midwest within 3-4 business days and West Coast within 4-5 business days.
Will my personal information be kept private?
We at John Masters organics respect your right
to privacy. Therefore the information collected on
this website will follow the strict guidelines of the
Yahoo! Privacy Policy
and John Masters Organics will never sell your
information to a third party.
How do I know which products are right for me?
Simply click on "how to use" under each product for complete information on properties, usage and directions.
How do you decide which ingredients to use?
All ingredients must meet John's strict guidelines :
1. No sodium lauryl sulfate, parabens, DEAs, MEAs, or TEAs
2. No GMOs (Genetically Modified Organism)
3. No petro-chemicals
4. No animal testing
5. No artificial colors, fragrances or fillers
6. Ingredients must be as organic as possible
7. All plant extracts and essential oils must be certified organic whenever possible
8. All essential oils used must be steam-distilled and not extracted with propylene glycol - which kills the effect of the oils
9. All plant oils must be cold pressed, not heat distilled - which kills the therapeutic properties of plant oils
10. All ingredients must be proven to be beneficial to the hair or skin
11. All ingredients must be harvested in an environmentally-friendly manner (wild-crafted)
12. All ingredients must be bio-degradable as possible
13. Fair-Trade ingredients must be used when possible
Who certifies your ingredients?
We work with the following certifying agencies for all of our ingredients:
EcoCert
www.ecocert.com
Quality Assurance International
www.qai-inc.com
California Certified Organic Farmers
www.ccof.com
Organic Crop Improvement Association
www.ocia.com
Are your products tested on animals? Are they Vegan?
As John’s favorite pooch Maya knows, he believes in ethical treatment for all animals. Including humans. None of our ingredients or products are tested on any animals and John Masters Organics is endorsed by
PETA
. In addition, our entire line is vegan except for products containing honey and beeswax.
How do I find a retail store near me?
Please click on the following link to use our store locator: where to find
How did John Masters Organics start?
Please click on the following link to read more about John: biography
Do your products contain Parabens or Sodium Lauryl Sulfate?
No. John Masters Organics products are entirely free of all parabens and sodium lauryl sulfate.
Are there preservatives in your products?
Yes, preservatives must be used to ensure that the products are safe and free of bacteria. We use the safest, most natural preservatives available and we are constantly updating our products as the newest preservatives become available. You can find the ingredients under each product on the website.
Can you make an appointment for the salon online?
At this moment in time we are unable to book appointments over the internet, however, you can make an appointment by calling 212.343.9590 during normal business hours.
Are your products available for wholesale?
Yes, for more information please contact Robert Bollinger at robert@johnmasters.com
Do you have a John Masters Organics color line?
We do not have a John Masters Organics color line, however, we do use the most natural ammonia-free, herbal and clay based colors available.
Are your products certified organic?
At the moment the USDA organic seal is only approved for products that meet their acceptable edible food standards. New progress is being made everyday to help create a standard for the cosmetic industry. It is very important to John Masters Organics to have the seal on all of the products as soon as it is available.
Can I order products outside of the U.S.?
Yes you can, however not from this website. We have distributors across the globe who can answer any specific questions you have concerning products in your country: where to find
Who do I contact for press inquiries?
Please contact Nikki Gersten: nikki@chartreusepr.com
Web design by Sylvanie Wallington
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